At 99ph, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what data we collect, why we collect it, and how we keep it safe.
This Privacy Policy ("Policy") describes how 99ph ("we," "us," "our," or "the Platform") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "Player") who access or use the 99ph online gaming platform at 99ph.app.
99ph is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. By registering for an account or using any part of the 99ph platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
If you do not agree with any part of this Policy, please discontinue use of the 99ph platform immediately and contact our support team to request account closure.
99ph will never sell your personal data to third parties for marketing purposes. Your information is used solely to operate the platform, comply with legal obligations, and improve your gaming experience. We treat your data the way we'd want our own data treated.
When you register for a 99ph account or interact with our platform, we collect information that you voluntarily provide, including:
When you access the 99ph platform, we automatically collect certain technical information, including:
We may receive information about you from third-party sources, including:
99ph processes your personal data for the following purposes:
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Account registration and management | Contractual necessity | Identity, contact, credentials |
| Identity verification (KYC) | Legal obligation | Identity documents, selfie |
| Processing deposits and withdrawals | Contractual necessity | Financial, transaction data |
| Fraud prevention and AML compliance | Legal obligation | All collected data |
| Customer support | Contractual necessity | Contact, communication records |
| Platform security and abuse prevention | Legitimate interest | Device, network, usage data |
| Responsible gaming monitoring | Legal obligation / legitimate interest | Transaction, usage, bet history |
| Platform improvement and analytics | Legitimate interest | Usage data, cookies |
| Promotional communications (with consent) | Consent | Contact information |
| Regulatory reporting to PAGCOR | Legal obligation | Identity, financial, transaction data |
Cookies are small text files stored on your device when you visit the 99ph platform. They help us recognize your browser, maintain your session, remember your preferences, and understand how you interact with our platform.
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 99ph platform, including your ability to stay logged in or access certain features. Disabling essential cookies will prevent you from using the platform entirely.
By continuing to use the 99ph platform after being presented with our cookie notice, you consent to our use of non-essential cookies as described in this Policy. You may withdraw this consent at any time through your browser or device settings.
99ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information only in the following circumstances:
We share data with trusted third-party service providers who assist us in operating the 99ph platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, game software providers, cloud hosting services, and customer support tools. These providers are contractually bound to process your data only as instructed by 99ph and in accordance with applicable data protection laws.
We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other government bodies when required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of 99ph's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity prior to the transfer taking effect.
We may share your data with third parties for purposes not described in this Policy if we have obtained your explicit prior consent. You may withdraw such consent at any time by contacting our support team.
99ph retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specific retention periods are as follows:
After the applicable retention period, your data will be securely deleted or anonymized so that it can no longer be linked to you as an individual.
99ph implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
While we take every reasonable precaution to protect your data, no system is completely immune to security risks. In the event of a data breach that affects your rights and freedoms, we will notify you and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required by Philippine law.
Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by 99ph:
You have the right to know what personal data we collect, why we collect it, and how it is used — which is the purpose of this Privacy Policy.
You may request a copy of the personal data we hold about you at any time by contacting our support team. We will respond within 15 business days.
If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
To exercise any of these rights, please contact the 99ph Data Protection Officer via our customer support channels. We will respond to all verified requests within the timeframes required by Philippine law. Please note that certain rights may be limited where we are required to retain data for legal or regulatory compliance purposes.
The 99ph platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine law governing online gambling. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.
If you believe that a minor has registered on the 99ph platform, please contact our support team immediately so we can take appropriate action.
99ph primarily stores and processes your personal data within the Philippines. In certain circumstances, data may be transferred to or processed by service providers located outside the Philippines (for example, cloud infrastructure providers or game software companies). When such transfers occur, 99ph ensures that appropriate safeguards are in place, including contractual data protection clauses that meet the standards required by the National Privacy Commission.
The 99ph platform integrates with third-party services such as payment gateways, game providers, and analytics tools. These third parties operate under their own privacy policies and data practices. 99ph is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with through the 99ph platform.
Please note that 99ph does not include external links to third-party websites within the platform itself. Any third-party integrations are purely functional (e.g., payment processing) and do not redirect you to external sites.
99ph reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on the platform at least 15 days before the changes take effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.
Your continued use of the 99ph platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you must cease using the platform and may request account closure.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 99ph Data Protection Officer:
Email: [email protected]
Support: Available via live chat on the 99ph platform, 24/7
Response Time: We aim to respond to all privacy-related inquiries within 5 business days.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.
By using the 99ph platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy was last updated on January 1, 2026, and is effective for all registered and unregistered users of the 99ph platform.
99ph uses 256-bit SSL encryption and complies with the Philippine Data Privacy Act of 2012 to keep your information secure at all times.
Six core pillars of the 99ph privacy and data protection framework
Every piece of data transmitted between your device and 99ph is protected by 256-bit SSL/TLS encryption — the same standard used by major banks and financial institutions in the Philippines.
Our Know Your Customer process protects both you and the platform. Verifying your identity prevents unauthorized access to your account and ensures only you can withdraw your winnings.
99ph will never sell your personal information to advertisers or third-party marketers. Your data is used exclusively to operate the platform and comply with Philippine regulatory requirements.
We operate in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173). Our Data Protection Officer oversees all data handling practices and responds to your privacy requests.
In the unlikely event of a data breach, 99ph will notify affected users and the National Privacy Commission within 72 hours — well within the timeframe required by Philippine law.
Access, correct, or delete your data at any time. Opt out of marketing communications, manage your cookie preferences, or request full account closure — your privacy choices are always respected.
Your privacy and security are our top priorities. Join thousands of Filipino players who trust 99ph for a safe, fair, and transparent gaming experience.